Refund policy

At Shine Like U, we want every piece of jewellery to feel just right — for you, your style, and your confidence. If something didn't work out, we're here to make it easy.

Start a Return

All return or exchange requests must be raised within 7 days of delivery. Just reach out to us — we'll handle the rest.

WhatsApp: +91 91376 14514

Email: care.shinelikeu@gmail.com

We respond within 24 hours on business days.

1. Return & Exchange Eligibility

2. Return Window

• Return or exchange requests must be raised within 7 days of delivery.
• Please check your order as soon as it arrives.
• Requests after 7 days will not be accepted — except for tarnish quality concerns (3-month window).

3. How to Raise a Return or Exchange

1. Message us on WhatsApp or email with your Order ID and reason.
2. Share clear photos or a short video of the item.
3. Our team will review and confirm within 24–48 hours.
4. Pack the item in original packaging with all tags intact.
5. Once we receive and inspect it, your refund or replacement will be processed in 5–7 business days.

4. Important Conditions

• Items must be unused, unworn, and returned in original packaging with all tags attached.
• Refunds are processed only after product inspection.
• Original shipping charges are non-refundable.
• If the return is not due to our error, reverse shipping cost may apply.
• COD orders will be refunded via bank transfer or store credit.

5. Order Cancellations

• Orders can be cancelled only before dispatch. Please contact us immediately after placing your order.
• Once shipped, your order cannot be cancelled — please follow the return process above.
• Personalised or customised orders cannot be cancelled once confirmed.

6. Refund Timeline